When will my order arrive
Delivery times will vary depending on your selected shipping method. If you’re not sure, just check your order confirmation email, as it has everything you need to know.
If in doubt, just drop us an email.
Royal Mail 1st Class Post:
Most deliveries usually arrive within 3 working days, however we cannot investigate a potentially missing delivery with Royal Mail until 7 working days have passed. If you haven’t received your order or a failed delivery card from Royal Mail in that time, we suggest you contact your local sorting office to see if they are holding your parcel for you, before contacting us. To find out your local sorting office number call Royal Mail on 08457 740 740 or consult your local phone directory.
Royal Mail Special Delivery:
Royal Mail Next Day deliveries should be with you before 1pm on the next working day after dispatch. However for some outlying areas, this is changed to 5pm (JE, GY, ZE, BT, IM, KW, IV and HS). You can track your order online at www.royalmail.com using the tracking number in your dispatch confirmation email. If you don’t have your tracking number, disagree with the information provided or believe Royal Mail have let you down then please contact ous and we can investigate this for you.
European Airmail parcels usually arrive within 2-7 working days, however please wait until 10 working days have passed before contacting us. Non-European Airmail parcels usually arrive within 10 working days but please allow 15 working days before contacting us.