When will my order arrive
Delivery times will vary depending on your selected shipping method. If you're not sure, just check your order confirmation email, as it will contain all the information you need. If you don't receive an email confirming your order, please check your spam folder as it may have been intercepted.
If in doubt, please just drop us an email.
UK Royal Mail:
Most deliveries usually arrive within 1-3 working days (1st Class) or 3-5 working days (2nd Class) after dispatch; however, we cannot investigate a potentially missing delivery until 7 working days after the scheduled delivery window.
If you have neither received your order nor a ‘Failed Delivery’ card from Royal Mail in that time, we suggest you check with neighbours (if appropriate) and contact your local sorting office, to see if they are holding your parcel before contacting us.
To find your local sorting office number, call Royal Mail on 08457 740 740 or consult your local phone directory.
UK Mail Special Delivery:
UK ‘Next Day’ deliveries will be delivered before 6pm on the next working day after dispatch. Orders are dispatched via either Royal Mail or ParcelForce depending on the weight of the item.
You can track your order online at www.royalmail.com or www.parcelforce.com using the tracking number in your dispatch confirmation email. If you don’t have your tracking number, are unhappy with the information provided or believe Royal Mail have let you down, then please contact us and we will investigate this for you.
European Airmail parcels usually arrive within 5-10 working days, however please wait until 10 working days after the scheduled delivery window has passed before contacting us.
Non-European Airmail parcels usually arrive within 10-15 working days but please allow 15 working days after the scheduled delivery window has passed before contacting us. Despite best intentions and endeavours, sometimes orders do get delayed en route to their destination.
NB: At times of high volumes in the postal system (i.e. Christmas), these estimated delivery times are likely to stretch, sometimes considerably and particularly for international deliveries. Please bear this in mind when placing your order during these busy periods.