Returning Unwanted Products
Our policy is to ensure that you are satisfied every time you place an order with The Fowndry. If you are unhappy with an item when you receive it or if you simply change your mind please return it to us within 30 days, with the despatch note, having taken reasonable care of it and in an unused state complete with packaging and all components, and we will refund you the price you paid for that product (including P&P).
We will make the refund directly to the credit/charge card used to place the original order within 10 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
You won’t even have to pay for the return postage cost of the products(s), as we include a freepost label with every order.
Certain products and services are excluded from this returns policy, including food/perishable items, personalised products or those made to order. These items cannot be returned for a refund unless faulty. Products excluded such as these are clearly marked on the product information page.
This does not affect your statutory rights.